Return & Exchange Policy

At texarahome, we prioritize customer satisfaction. Due to the personal and hygienic nature of bedding and bath items, the following guidelines govern returns and exchanges:

1. General Conditions

• Return or exchange requests must be submitted within 7 days of receiving your order.

• Items must be unused, unwashed, undamaged, and kept in their original packaging with all tags attached.

• Proof of purchase (order number or invoice) is required.

2. Non-Returnable Items

For health and hygiene reasons, the following products cannot be returned or exchanged once opened, unless defective:

• Pillows and Decorative Cushions removed from protective packaging.

• Mattress Toppers and Mattress Protectors removed from sealed bags.

• Towels and Ihram garments due to direct personal contact.

• Comforter sets and sheets that have been washed, used, or fitted onto a mattress.

3. Fees & Processing

• Defective or Incorrect Items: texarahome covers all return shipping fees, offering a full refund or replacement.

• Change-of-Mind Returns: The customer incurs round-trip shipping fees (starting from 25 SAR, depending on shipment weight/volume).

4. Refund Process

• Returned items are inspected upon arrival at our warehouse to verify compliance with policy conditions.

• Upon approval, refunds are issued back to the original payment method within 7 to 14 business days, depending on your bank's processing cycle.